Get the service you deserve from the South’s leading agency.

“I had a really positive experience with Charters Estate Agents and would definitely recommend them to other students. Rhian was especially helpful, friendly, professional and very efficient in helping us find a great student house. She made the whole process smooth and stress-free, always responding quickly and understanding exactly what we were looking for. Thanks to her support, we found a property we’re really happy with. Great service overall!”

“I had a fantastic experience working with Sarah from the letting department. She was always professional, communicative, and incredibly helpful throughout the entire process. Sarah made everything smooth and stress-free, answering all my questions promptly and providing clear guidance every step of the way. Highly recommend her to anyone looking for a reliable and friendly letting agent!”

“I have bought and sold through Charters in Alton on a few occasions now, they are extremely personable and go the extra mile to provide an exemplary service - they make the effort to understand what I want when I am looking to purchase, and again when selling they have never let me down, they have amazingly sold more than one property for me immediately to the first person who has viewed. (This backs up that they do not waste peoples time, they get to understand what you are looking for and match you to a property - this is only achievable when you are an expert in your job!). Charters Alton are totally friendly, professional and informative with a nothing is too much trouble approach - this has been proven by Sarah, Jane, Toby and not forgetting Lisa who is part of the progression team. I would only ever go to Charters as first port of call when it comes to selling my property. Well done on completing the sale and purchase for me, fabulous as always, and once again you never let me down!”

“We have been looking to move home for several months, but after accepting an offer on our house, we decided to visit all local estate agents to give them our details so they could help us find our next home. Eloise has been extremely helpful and proactive in looking for suitable properties for us. She regularly sent us email updates and called when she thought we might be interested in viewing a property. We would like to thank Eloise for being so proactive and helpful during this process. We would recommend anyone looking for a house in Southsea to visit her in branch.”

“Great service! Friendly staff in the offices that considered your needs and gave great advice. Mazie Wood was a star and went the extra mile to accommodate our needs. Made us feel like valued customers not just another couple of tenants. Not your average Estate Agency.”

“Working with Simon Edser and his exceptional team has been nothing short of outstanding. From the very first conversation, they demonstrated a rare blend of professionalism, market expertise, and genuine care that sets them apart as true leaders in the property industry. Simon’s knowledge of the market is both deep and impressively current. He offers clear, strategic advice designed to achieve the best results, and his confidence is matched only by his meticulous attention to detail. What truly distinguishes him is the personal investment he makes in every client — you always feel heard, supported, and fully informed at every stage of the process. His team mirrors these qualities seamlessly. They are proactive, responsive, and exceptionally well‑coordinated, ensuring that no detail is overlooked. Whether handling viewings, preparing high‑quality marketing materials, or managing offers, they work with calm efficiency that inspires trust from the outset. Thanks to Simon and his team, the entire experience felt smooth, transparent, and remarkably stress‑free. Their communication was flawless, their commitment unwavering, and the final results exceeded expectations. In short: if you want an estate agent who is knowledgeable, trustworthy, driven, and genuinely committed to securing the best possible outcome, Simon Edser and his team stand head and shoulders above the rest. An exceptional service from a truly exceptional group of professionals.”

“I had a really great experience with Charters Estate and our agent Mazie has been amazing and such a great help with the house we’re looking to go ahead with. Everything was so prompt and handled really smoothly on her end!”

“Great company to deal with as a landlord. Special thanks to Holly and Rhian for always answering my questions promptly and dealing with any issues efficiently.”

“Sarah was brilliant: set up viewings very conveniently and somehow knew which would be my preferred place before I did! Advice was excellent as I am not local, and acceptance of offer was smooth.”

“Exceptional service from Holly at Chartered Estate Letting Services! I couldn’t be happier with the service I received from Holly. From the very first point of contact, she was professional, friendly, and incredibly knowledgeable about the Portsmouth rental market. Holly made what can often be a stressful process feel completely straightforward and stress-free. She kept me informed every step of the way, always responded promptly, and clearly went above and beyond to ensure everything ran smoothly. It’s rare to find someone who combines such professionalism with a genuinely warm and personal approach. If you’re looking for a letting agent in Portsmouth, I wouldn’t hesitate to recommend Holly. Absolutely first-class service — thank you so much! 🏡”

“From day one till now Kanika M ( Sales Manager ) and Gary provide me the best customer service and we are very happy about everything. Highly Recommend”

“From the first meeting with Cameron I felt that this was firm I wanted to do business with. Most people would seek valuations from multiple estate agents but I decided this was not needed, Charters provided everything I needed. House moving is a stressful process and a professional and friendly estate agent makes the process easier.”

“Charters were exceptional from the start of the process to completion. Toby, Sarah and Lisa in the Progression team were all outstanding,”

“I can thoroughly recommend this Estate Agents in Romsey. Due to our circumstances and my personal tendencies I am certain I have not been an easy customer but they (and the vendor) have helped out no end. So much so that a purchase we thought would take months is going to be finished in weeks. When there were problems Charters acknowledge them and actioned them. In a sale or purchase you cannot control everything but at times, especially as this sale is coming to a close it seems like they have. I suspect they will never want to see or hear from me again - who could blame them - but I will be giving the Romsey office a personal present at the hand-over (I am an artist so they will get a painting whether they want it or not).”

“Jo Goddard helped us through our first house move in 40 years. Every step of the way she gave us advice and reassurance through to completion. Jo and the other members of the company are pleasant people to do business with. We wouldn’t hesitate to use them again.”

“I went and looked at a property today was met by a lovely lady called Mazie gave us all the information that we needed and made everything happen in the same day Natalia was amazing helping with forms and really helpful thank you”

“Job done, a successful completion. Always kept up to date with progress, good or bad. An excellent team that provided excellent service.”

“I’d like to echo the positive feedback for Simona in property maintenance. She is consistently responsive and proactive, which makes a huge difference. Highly appreciated!”

“I had a very good experience with Charters, Rhian Barton was helping me through the whole process and she was very lovely, friendly and helpful! 😊”

“I had a very positive experience with Mazie Woods as my letting agent. She was professional, friendly, and very helpful throughout the whole process. Her communication was clear and prompt, and she made everything feel much smoother and less stressful. I really appreciated her support and would happily recommend her to others.”

“Great experience dealing with Charters Fleet. Lucie MacDonald is informative, profesional and a pleasure to work with.”

“I very much liked viewing with Charters. Polite service throughout the process, and the agent who showed me properties was very helpful and offered lots of good advice.”

“Recently had to move and I found dealing with Charters was very easy. Holly was amazing very professional, communication was excellent and whole process has made a stressful situation manageable. I would recommend Charters and their staff especially Holly”

“It was quite refreshing to have someone like Skylar, she was very efficient and clearly experienced. She had so much knowledge about the property and all questions asked were answered even structural questions. It was refreshing to have someone who knew the ins and outs as often during the housing process most estate agents have no clue. She gave a tour of the property talking through every room, what previous owners have done and what could be done in the future.”

“Rhian turned a stressful rental crisis into a positive, straightforward experience in record time. After finding out our home was being sold, Rhian was immediately on the case, helping us secure a new property within days. She is proactive, an excellent communicator, and clearly cares deeply about her clients. If you want an agent who is professional, dedicated and genuinely supportive, Rhian is the one. 10/10 service!”

“I have a had a great experience with charters especially Rhian she has been so helpful in finding me the place im in now and even when I wasn't happy here she has gone above and beyond to help me find somewhere I can call home.”

“I am very impressed with the standard of service given to me by the staff at Charters, from the sales team in the office through to the admin staff at head office. Everyone has been professional, amenable, helpful, and friendly. I couldn't have asked for better service. They seem to have a very well organised system in place for selling houses, that's their business and they're very good at it. Thank you to the whole team for all your brilliant help!”

“We have worked with Charters numerous times when we have been involved in chains with them. Simon Edser has been absolutely fantastic at providing regular updates to us relating to the marketing of our buyer's home. The sales progression following and the regular updates have been invaluable. I would highly recommend!”

“We are in the process of getting a flat with Charters and we have nothing but good things to say about them! They’ve made it soo easy, found the exact flat we want that meets both mine and my husband’s standards. Shout out Holly especially for being with us from the start and still working so closely with us. She’s so professional yet so nice and easy to get on with, she’s made this process a breeze for us and always happy and willing to help and answer any of our questions. Would 100% recommend Charters and Holly for sure👏🏽👏🏽”

“Very good agency — I received excellent support throughout the whole process. Holly was especially helpful and guided me at every step. She made everything smooth and stress-free. Highly recommended!”

“Had Natalia out to value my property she was fantastic, informed us about everything and the new regulations. Would highly Natalia and looking forward to working with her.”

“In the search for our new home, we had an excellent experience with Eloise @ Charters. She was very professional and had an impressive and extensive knowledge of the two properties she showed us. I would highly recommend Charters Estate Agent on that basis.”

“Simon has been an incredible agent to work with, his approach, guidance and knowledge has been exemplary as we have viewed multiple properties. Genuinely one of the best in the business”

“Excellent service - and always friendly and helpful. First class.”

“I’ve been working with Eloise at Charters while planning a complex relocation, and she has been arguably the most helpful and accommodating estate agent I’ve encountered. Because I have specific access requirements and am moving from out of the area, Eloise’s willingness to conduct thorough live video viewings has been a game-changer. She didn’t just show me the rooms; she went above and beyond by taking specific measurements of floor levels and steps to ensure the properties would be safe and practical for my senior pets. Her proactive approach allowed me to confidently shortlist the best potential properties for my future home before travelling down for in-person viewings. If you want an agent who actually listens to your specific needs and treats them with genuine care, ask for Eloise.”

“Maya has been fantastic to deal with and has helped us purchase our next home. Would definitely recommend Maya and the team at Charters Gosport.”

“Want a great mixture of friendliness, in-depth local knowledge and experience then look no further. Always easy to get in touch with and a pleasure to deal with.”

“We honestly couldn’t have asked for a better lettings agent than Rhian. What started as a really stressful situation, as our current rental is being sold, quickly turned into a smooth and reassuring experience entirely thanks to her. From the very beginning, Rhian was incredibly supportive, proactive and genuinely caring. She called us the day after we found out wanting to help us and went above and beyond to help us secure a new home in just a matter of days. Her communication has been excellent throughout; clear, prompt, and always reassuring, which made a huge difference during such an uncertain time. What really stood out was how accommodating and dedicated she has been. It’s clear she truly cares about finding the right outcome, not just any outcome. That level of professionalism combined with such a personal touch is rare, and we’re so grateful for everything. Thanks to Rhian, what could have been a really overwhelming experience has turned into something straightforward and positive. We can’t recommend her highly enough!”

“Great Estate agents, Simon Edsar is very knowledgeable about the areas and always accommodating to specific requirements.”

“Natalia always offers a friendly and professional approach to all the aspects of managing my two properties. It’s has been a pleasure to deal with her. Tim Bray”

“We couldn’t be more pleased with the outstanding service we received from Charters Estate Agents, and in particular Simon Edser, who truly made the sale of our home possible. My wife and I were downsizing from our large Bassett home, which we had maintained in absolutely tip-top condition, so it was important to us that the process was handled with care, professionalism, and attention to detail. From the very beginning, Simon exceeded our expectations. The entire sale progressed smoothly, at a great pace, and—remarkably—without any holdups or hitches all the way through to completion. Simon was consistently diligent, approachable, and highly professional. He managed both our expectations and those of prospective buyers with skill and transparency, ensuring clear communication at every stage. His friendly manner made the process far less stressful than we had anticipated, while his expertise gave us complete confidence that everything was under control. What stood out most was Simon’s commitment and professionalism throughout. It’s rare to find someone who combines efficiency with such a personable approach, and it truly made all the difference to our experience. We are absolutely delighted with the service we received and wouldn’t hesitate to recommend Charters. In fact, we will only be dealing with Simon for both the purchase of our new home and any future sales—he has earned our complete trust. Thank you again for making what could have been a stressful transition such a smooth and positive experience.”

“Absolutely 10 out of 10 service from Natalia today in the Bitterne branch. Service with a smile and addressed every question that I had. looking forward to letting my property with charters!”

“I dealt with Charters when looking for a new rental property. They showed me some great property's & Sarah was brilliant throughout. Whilst I ended up securing a place through another agency, I would still highly recommend.”

“Mazie was very amazing.Very patient ,attended to all the questions i had with.Thank you Mazie ,you made my viewing stress free and enjoyable.😊”

“I can’t recommend Charters enough. Especially the wonderful Lydia! We had such a stressful start to our house hunt and Lydia was kind, patient and remembered all the little details- right down to our dog’s name! It meant so much to us to have someone so lovely and willing to go above and beyond. Thank you, it’s been an absolute pleasure being able to secure a house with you! And to Brett, we’re so greatful for the part you played in negotiations. 10/10, 5 stars all round!”

“Was great viewing. Nice house as well. Mazie was very kind and answered all my questions.”

“We invited Charters to value our home, and we couldn’t be more impressed. Simon was knowledgeable, genuine, and courteous -qualities that are sadly rare in estate agents. We would happily use their services again and highly recommend them.”

“Really pleased with the service from Charters. The team was approachable, efficient, and kept everything running smoothly. A special mention to Jacqui and Kirstie, who were brilliant from start to finish. Would definitely recommend.”

“Everyone I've had the pleasure of dealing with at Charters have been nothing but absolutely first class in their professionalism, courtesy, friendliness, politeness and efficiency. They have always shown me complete respect and I wouldn't hesitate in recommending them to anyone looking to sell their property. They are a truly first class company in my opinion.”

“My dealings with Simona Rosu who deals with property maintenance for Charters have been great. She is an exemplary member of staff whose attention to detail, helpfulness and friendliness are wonderful”

“Mazie Wood was very helpful, polite and professional. She was happy to answer my questions and was keen to show me around the property. Highly recommended!”

“We had a fantastic experience working with Hannah and Isabella. They helped us sell our property and secure another one in less than a week, which was incredibly impressive. Their detailed knowledge of the market and the whole process gave us a lot of confidence from the start. They were always approachable, responsive, and willing to go the extra mile to help with any questions we had along the way. Hannah and Isabella made what can often be a stressful process feel smooth and manageable. Their professionalism, efficiency, and support throughout were greatly appreciated, and we wouldn’t hesitate to recommend them to anyone looking to buy or sell a property.”

“Great service and helpful team! Simon and his team were helpful and helped guide us the whole way. We managed to secure a sale subject to terms and conditions in 1 month of putting our house on the market! Cannot recommend enough.”

“Aisha is super friendly and responsive. Great service.”

“Wonderful experience finding a property to rent with Alex, she was so helpful and went out of her way to assist us in our search to find a new home. Highly recommend and thank you again Alex :)”

“Alan visiting us to talk about the marketing of house and we were extremely impressed with his attitude and his commitment, taking calls and responding to our emails late into the evening. Before the house had been photographed we had viewings and an acceptable offer which we are now moving forward with!”

“Simon and his team were just great and very professional”

“Excellent service from the Charters team at Romsey… I would highly recommend.”

“Just wanted to say a big thank you to Jorgia at C/F branch for keeping us updated and looking out for properties that might suit us during our search.”

“Although our sale turned into a VERY lengthy ordeal, I must say it was not the fault of Charters. Their communication after the initial sale was really first class and the after sales team kept us up to date when news came. They were equally as frustrated as we were with all the solicitors involved in the sale and I am still at a loss as to why that process took nearly 6 months! First class service from start to finish from Charters though”

“We recently viewed a property being sold by Charters which we loved and immediatly put an offer on, which was accepted. We are very grateful that Jorgia Tye from the Chandlers Ford branch contacted us about this property at the earliest opportunity, even before it was on Charters platform, arranged a viewing and showed us round. She was personable, friendly and very helpful, allowing us plenty of time to look around and showed a good knowledge of the local market. She contacted us again after our offer was accepted in teh face of stiff compeitition and seemed genuinely delighted for us that we had been successful. We have found other employees of Charters to be similarly helpful. We would recommend both Jorgia and Charters to anyone wanting to buy or sell their property.”

“Chloe and Brett at the Chandler's Ford branch of Charters have been excellent. Their dedication to finding us a home and progressing the sale have been impressive, and I would say that they have gone above and beyond. Communication has been clear and very responsive. I would highly recommend Charters to anyone looking for a home to buy!”

“Hannah has been more than helpful everytime we have been in contact. She is enthusiastic, caring and knowledgable! Hannah always ensures we are up to date and have the relevant information!”

“I've changed a lot of houses the past several years, but Charters (especially Sarah, friendly and professional) has been the best estate I've worked with. Easy steps regarding contracts, references etc and they've been helpful during the whole process. Definitely I recommend them!”

“I highly recommend Charters for their professional service specially Mr Simon Edser for his help, the office staff for keeping informed and helping me through the process.”

“Shout out to Lucie, who we have been working closely to help us find a new property and supported us throughout the process. Thank you Lucie :)”

“Simon Edser was excellent throughout our house purchase. Professional, responsive and easy to deal with from start to finish. He kept us updated, answered questions promptly and helped make the process much smoother. A genuinely helpful and understandable person. Highly recommend Simon from charters!!”

“Charters Arlesford were an absolute pleasure to deal with the whole way through my house purchase. Everyone I dealt with was professional, friendly and very responsive and helpful the whole way through the process. An excellent team.”

“Charters have been excellent at helping us with our house sale. The advice has been invaluable. They are also super responsive. Lisa and Phil in particular have been stars!”

“Our experience with Charters so far has been amazing. Dylan and Matt were very friendly and helpful when showing us around the property. Luke has been very professional and on the ball , he has kept us well informed on every aspect of our journey so far. We have found the customer service very high and would recommend using Charters”

“After being on the market with another agent for some time without much progress, I decided to move my property over to Charters in Gosport, and I’m so glad I did. From the very start, Lewis and his team were absolutely fantastic. Lewis was incredibly professional, honest and knowledgeable about the local market. He gave clear advice on pricing and marketing, and the whole team were proactive from day one. Within just a few days of launching with Charters, we had multiple viewings booked in and strong interest in the property. The communication throughout has been excellent, and I’ve always felt kept up to date and supported through the process. Thanks to Lewis and the team’s hard work, my property is now sold, which is something the previous agent was unable to achieve. I can’t recommend Lewis and the Charters Gosport team highly enough, a truly professional service and a great experience from start to finish.”

“I had a really positive experience with Charters Estate Agents and would definitely recommend them to other students. Rhian was especially helpful, friendly, professional and very efficient in helping us find a great student house. She made the whole process smooth and stress-free, always responding quickly and understanding exactly what we were looking for. Thanks to her support, we found a property we’re really happy with. Great service overall!”

“I had a fantastic experience working with Sarah from the letting department. She was always professional, communicative, and incredibly helpful throughout the entire process. Sarah made everything smooth and stress-free, answering all my questions promptly and providing clear guidance every step of the way. Highly recommend her to anyone looking for a reliable and friendly letting agent!”

“I have bought and sold through Charters in Alton on a few occasions now, they are extremely personable and go the extra mile to provide an exemplary service - they make the effort to understand what I want when I am looking to purchase, and again when selling they have never let me down, they have amazingly sold more than one property for me immediately to the first person who has viewed. (This backs up that they do not waste peoples time, they get to understand what you are looking for and match you to a property - this is only achievable when you are an expert in your job!). Charters Alton are totally friendly, professional and informative with a nothing is too much trouble approach - this has been proven by Sarah, Jane, Toby and not forgetting Lisa who is part of the progression team. I would only ever go to Charters as first port of call when it comes to selling my property. Well done on completing the sale and purchase for me, fabulous as always, and once again you never let me down!”

“We have been looking to move home for several months, but after accepting an offer on our house, we decided to visit all local estate agents to give them our details so they could help us find our next home. Eloise has been extremely helpful and proactive in looking for suitable properties for us. She regularly sent us email updates and called when she thought we might be interested in viewing a property. We would like to thank Eloise for being so proactive and helpful during this process. We would recommend anyone looking for a house in Southsea to visit her in branch.”

“Great service! Friendly staff in the offices that considered your needs and gave great advice. Mazie Wood was a star and went the extra mile to accommodate our needs. Made us feel like valued customers not just another couple of tenants. Not your average Estate Agency.”

“Working with Simon Edser and his exceptional team has been nothing short of outstanding. From the very first conversation, they demonstrated a rare blend of professionalism, market expertise, and genuine care that sets them apart as true leaders in the property industry. Simon’s knowledge of the market is both deep and impressively current. He offers clear, strategic advice designed to achieve the best results, and his confidence is matched only by his meticulous attention to detail. What truly distinguishes him is the personal investment he makes in every client — you always feel heard, supported, and fully informed at every stage of the process. His team mirrors these qualities seamlessly. They are proactive, responsive, and exceptionally well‑coordinated, ensuring that no detail is overlooked. Whether handling viewings, preparing high‑quality marketing materials, or managing offers, they work with calm efficiency that inspires trust from the outset. Thanks to Simon and his team, the entire experience felt smooth, transparent, and remarkably stress‑free. Their communication was flawless, their commitment unwavering, and the final results exceeded expectations. In short: if you want an estate agent who is knowledgeable, trustworthy, driven, and genuinely committed to securing the best possible outcome, Simon Edser and his team stand head and shoulders above the rest. An exceptional service from a truly exceptional group of professionals.”

“I had a really great experience with Charters Estate and our agent Mazie has been amazing and such a great help with the house we’re looking to go ahead with. Everything was so prompt and handled really smoothly on her end!”

“Great company to deal with as a landlord. Special thanks to Holly and Rhian for always answering my questions promptly and dealing with any issues efficiently.”

“Sarah was brilliant: set up viewings very conveniently and somehow knew which would be my preferred place before I did! Advice was excellent as I am not local, and acceptance of offer was smooth.”

“Exceptional service from Holly at Chartered Estate Letting Services! I couldn’t be happier with the service I received from Holly. From the very first point of contact, she was professional, friendly, and incredibly knowledgeable about the Portsmouth rental market. Holly made what can often be a stressful process feel completely straightforward and stress-free. She kept me informed every step of the way, always responded promptly, and clearly went above and beyond to ensure everything ran smoothly. It’s rare to find someone who combines such professionalism with a genuinely warm and personal approach. If you’re looking for a letting agent in Portsmouth, I wouldn’t hesitate to recommend Holly. Absolutely first-class service — thank you so much! 🏡”

“From day one till now Kanika M ( Sales Manager ) and Gary provide me the best customer service and we are very happy about everything. Highly Recommend”

“From the first meeting with Cameron I felt that this was firm I wanted to do business with. Most people would seek valuations from multiple estate agents but I decided this was not needed, Charters provided everything I needed. House moving is a stressful process and a professional and friendly estate agent makes the process easier.”

“Charters were exceptional from the start of the process to completion. Toby, Sarah and Lisa in the Progression team were all outstanding,”

“I can thoroughly recommend this Estate Agents in Romsey. Due to our circumstances and my personal tendencies I am certain I have not been an easy customer but they (and the vendor) have helped out no end. So much so that a purchase we thought would take months is going to be finished in weeks. When there were problems Charters acknowledge them and actioned them. In a sale or purchase you cannot control everything but at times, especially as this sale is coming to a close it seems like they have. I suspect they will never want to see or hear from me again - who could blame them - but I will be giving the Romsey office a personal present at the hand-over (I am an artist so they will get a painting whether they want it or not).”

“Jo Goddard helped us through our first house move in 40 years. Every step of the way she gave us advice and reassurance through to completion. Jo and the other members of the company are pleasant people to do business with. We wouldn’t hesitate to use them again.”

“I went and looked at a property today was met by a lovely lady called Mazie gave us all the information that we needed and made everything happen in the same day Natalia was amazing helping with forms and really helpful thank you”

“Job done, a successful completion. Always kept up to date with progress, good or bad. An excellent team that provided excellent service.”

“I’d like to echo the positive feedback for Simona in property maintenance. She is consistently responsive and proactive, which makes a huge difference. Highly appreciated!”

“I had a very good experience with Charters, Rhian Barton was helping me through the whole process and she was very lovely, friendly and helpful! 😊”

“I had a very positive experience with Mazie Woods as my letting agent. She was professional, friendly, and very helpful throughout the whole process. Her communication was clear and prompt, and she made everything feel much smoother and less stressful. I really appreciated her support and would happily recommend her to others.”

“Great experience dealing with Charters Fleet. Lucie MacDonald is informative, profesional and a pleasure to work with.”

“I very much liked viewing with Charters. Polite service throughout the process, and the agent who showed me properties was very helpful and offered lots of good advice.”

“Recently had to move and I found dealing with Charters was very easy. Holly was amazing very professional, communication was excellent and whole process has made a stressful situation manageable. I would recommend Charters and their staff especially Holly”

“It was quite refreshing to have someone like Skylar, she was very efficient and clearly experienced. She had so much knowledge about the property and all questions asked were answered even structural questions. It was refreshing to have someone who knew the ins and outs as often during the housing process most estate agents have no clue. She gave a tour of the property talking through every room, what previous owners have done and what could be done in the future.”

“Rhian turned a stressful rental crisis into a positive, straightforward experience in record time. After finding out our home was being sold, Rhian was immediately on the case, helping us secure a new property within days. She is proactive, an excellent communicator, and clearly cares deeply about her clients. If you want an agent who is professional, dedicated and genuinely supportive, Rhian is the one. 10/10 service!”

“I have a had a great experience with charters especially Rhian she has been so helpful in finding me the place im in now and even when I wasn't happy here she has gone above and beyond to help me find somewhere I can call home.”

“I am very impressed with the standard of service given to me by the staff at Charters, from the sales team in the office through to the admin staff at head office. Everyone has been professional, amenable, helpful, and friendly. I couldn't have asked for better service. They seem to have a very well organised system in place for selling houses, that's their business and they're very good at it. Thank you to the whole team for all your brilliant help!”

“We have worked with Charters numerous times when we have been involved in chains with them. Simon Edser has been absolutely fantastic at providing regular updates to us relating to the marketing of our buyer's home. The sales progression following and the regular updates have been invaluable. I would highly recommend!”

“We are in the process of getting a flat with Charters and we have nothing but good things to say about them! They’ve made it soo easy, found the exact flat we want that meets both mine and my husband’s standards. Shout out Holly especially for being with us from the start and still working so closely with us. She’s so professional yet so nice and easy to get on with, she’s made this process a breeze for us and always happy and willing to help and answer any of our questions. Would 100% recommend Charters and Holly for sure👏🏽👏🏽”

“Very good agency — I received excellent support throughout the whole process. Holly was especially helpful and guided me at every step. She made everything smooth and stress-free. Highly recommended!”

“Had Natalia out to value my property she was fantastic, informed us about everything and the new regulations. Would highly Natalia and looking forward to working with her.”

“In the search for our new home, we had an excellent experience with Eloise @ Charters. She was very professional and had an impressive and extensive knowledge of the two properties she showed us. I would highly recommend Charters Estate Agent on that basis.”

“Simon has been an incredible agent to work with, his approach, guidance and knowledge has been exemplary as we have viewed multiple properties. Genuinely one of the best in the business”

“Excellent service - and always friendly and helpful. First class.”

“I’ve been working with Eloise at Charters while planning a complex relocation, and she has been arguably the most helpful and accommodating estate agent I’ve encountered. Because I have specific access requirements and am moving from out of the area, Eloise’s willingness to conduct thorough live video viewings has been a game-changer. She didn’t just show me the rooms; she went above and beyond by taking specific measurements of floor levels and steps to ensure the properties would be safe and practical for my senior pets. Her proactive approach allowed me to confidently shortlist the best potential properties for my future home before travelling down for in-person viewings. If you want an agent who actually listens to your specific needs and treats them with genuine care, ask for Eloise.”

“Maya has been fantastic to deal with and has helped us purchase our next home. Would definitely recommend Maya and the team at Charters Gosport.”

“Want a great mixture of friendliness, in-depth local knowledge and experience then look no further. Always easy to get in touch with and a pleasure to deal with.”

“We honestly couldn’t have asked for a better lettings agent than Rhian. What started as a really stressful situation, as our current rental is being sold, quickly turned into a smooth and reassuring experience entirely thanks to her. From the very beginning, Rhian was incredibly supportive, proactive and genuinely caring. She called us the day after we found out wanting to help us and went above and beyond to help us secure a new home in just a matter of days. Her communication has been excellent throughout; clear, prompt, and always reassuring, which made a huge difference during such an uncertain time. What really stood out was how accommodating and dedicated she has been. It’s clear she truly cares about finding the right outcome, not just any outcome. That level of professionalism combined with such a personal touch is rare, and we’re so grateful for everything. Thanks to Rhian, what could have been a really overwhelming experience has turned into something straightforward and positive. We can’t recommend her highly enough!”

“Great Estate agents, Simon Edsar is very knowledgeable about the areas and always accommodating to specific requirements.”

“Natalia always offers a friendly and professional approach to all the aspects of managing my two properties. It’s has been a pleasure to deal with her. Tim Bray”

“We couldn’t be more pleased with the outstanding service we received from Charters Estate Agents, and in particular Simon Edser, who truly made the sale of our home possible. My wife and I were downsizing from our large Bassett home, which we had maintained in absolutely tip-top condition, so it was important to us that the process was handled with care, professionalism, and attention to detail. From the very beginning, Simon exceeded our expectations. The entire sale progressed smoothly, at a great pace, and—remarkably—without any holdups or hitches all the way through to completion. Simon was consistently diligent, approachable, and highly professional. He managed both our expectations and those of prospective buyers with skill and transparency, ensuring clear communication at every stage. His friendly manner made the process far less stressful than we had anticipated, while his expertise gave us complete confidence that everything was under control. What stood out most was Simon’s commitment and professionalism throughout. It’s rare to find someone who combines efficiency with such a personable approach, and it truly made all the difference to our experience. We are absolutely delighted with the service we received and wouldn’t hesitate to recommend Charters. In fact, we will only be dealing with Simon for both the purchase of our new home and any future sales—he has earned our complete trust. Thank you again for making what could have been a stressful transition such a smooth and positive experience.”

“Absolutely 10 out of 10 service from Natalia today in the Bitterne branch. Service with a smile and addressed every question that I had. looking forward to letting my property with charters!”

“I dealt with Charters when looking for a new rental property. They showed me some great property's & Sarah was brilliant throughout. Whilst I ended up securing a place through another agency, I would still highly recommend.”

“Mazie was very amazing.Very patient ,attended to all the questions i had with.Thank you Mazie ,you made my viewing stress free and enjoyable.😊”

“I can’t recommend Charters enough. Especially the wonderful Lydia! We had such a stressful start to our house hunt and Lydia was kind, patient and remembered all the little details- right down to our dog’s name! It meant so much to us to have someone so lovely and willing to go above and beyond. Thank you, it’s been an absolute pleasure being able to secure a house with you! And to Brett, we’re so greatful for the part you played in negotiations. 10/10, 5 stars all round!”

“Was great viewing. Nice house as well. Mazie was very kind and answered all my questions.”

“We invited Charters to value our home, and we couldn’t be more impressed. Simon was knowledgeable, genuine, and courteous -qualities that are sadly rare in estate agents. We would happily use their services again and highly recommend them.”

“Really pleased with the service from Charters. The team was approachable, efficient, and kept everything running smoothly. A special mention to Jacqui and Kirstie, who were brilliant from start to finish. Would definitely recommend.”

“Everyone I've had the pleasure of dealing with at Charters have been nothing but absolutely first class in their professionalism, courtesy, friendliness, politeness and efficiency. They have always shown me complete respect and I wouldn't hesitate in recommending them to anyone looking to sell their property. They are a truly first class company in my opinion.”

“My dealings with Simona Rosu who deals with property maintenance for Charters have been great. She is an exemplary member of staff whose attention to detail, helpfulness and friendliness are wonderful”

“Mazie Wood was very helpful, polite and professional. She was happy to answer my questions and was keen to show me around the property. Highly recommended!”

“We had a fantastic experience working with Hannah and Isabella. They helped us sell our property and secure another one in less than a week, which was incredibly impressive. Their detailed knowledge of the market and the whole process gave us a lot of confidence from the start. They were always approachable, responsive, and willing to go the extra mile to help with any questions we had along the way. Hannah and Isabella made what can often be a stressful process feel smooth and manageable. Their professionalism, efficiency, and support throughout were greatly appreciated, and we wouldn’t hesitate to recommend them to anyone looking to buy or sell a property.”

“Great service and helpful team! Simon and his team were helpful and helped guide us the whole way. We managed to secure a sale subject to terms and conditions in 1 month of putting our house on the market! Cannot recommend enough.”

“Aisha is super friendly and responsive. Great service.”

“Wonderful experience finding a property to rent with Alex, she was so helpful and went out of her way to assist us in our search to find a new home. Highly recommend and thank you again Alex :)”

“Alan visiting us to talk about the marketing of house and we were extremely impressed with his attitude and his commitment, taking calls and responding to our emails late into the evening. Before the house had been photographed we had viewings and an acceptable offer which we are now moving forward with!”

“Simon and his team were just great and very professional”

“Excellent service from the Charters team at Romsey… I would highly recommend.”

“Just wanted to say a big thank you to Jorgia at C/F branch for keeping us updated and looking out for properties that might suit us during our search.”

“Although our sale turned into a VERY lengthy ordeal, I must say it was not the fault of Charters. Their communication after the initial sale was really first class and the after sales team kept us up to date when news came. They were equally as frustrated as we were with all the solicitors involved in the sale and I am still at a loss as to why that process took nearly 6 months! First class service from start to finish from Charters though”

“We recently viewed a property being sold by Charters which we loved and immediatly put an offer on, which was accepted. We are very grateful that Jorgia Tye from the Chandlers Ford branch contacted us about this property at the earliest opportunity, even before it was on Charters platform, arranged a viewing and showed us round. She was personable, friendly and very helpful, allowing us plenty of time to look around and showed a good knowledge of the local market. She contacted us again after our offer was accepted in teh face of stiff compeitition and seemed genuinely delighted for us that we had been successful. We have found other employees of Charters to be similarly helpful. We would recommend both Jorgia and Charters to anyone wanting to buy or sell their property.”

“Chloe and Brett at the Chandler's Ford branch of Charters have been excellent. Their dedication to finding us a home and progressing the sale have been impressive, and I would say that they have gone above and beyond. Communication has been clear and very responsive. I would highly recommend Charters to anyone looking for a home to buy!”

“Hannah has been more than helpful everytime we have been in contact. She is enthusiastic, caring and knowledgable! Hannah always ensures we are up to date and have the relevant information!”

“I've changed a lot of houses the past several years, but Charters (especially Sarah, friendly and professional) has been the best estate I've worked with. Easy steps regarding contracts, references etc and they've been helpful during the whole process. Definitely I recommend them!”

“I highly recommend Charters for their professional service specially Mr Simon Edser for his help, the office staff for keeping informed and helping me through the process.”

“Shout out to Lucie, who we have been working closely to help us find a new property and supported us throughout the process. Thank you Lucie :)”

“Simon Edser was excellent throughout our house purchase. Professional, responsive and easy to deal with from start to finish. He kept us updated, answered questions promptly and helped make the process much smoother. A genuinely helpful and understandable person. Highly recommend Simon from charters!!”

“Charters Arlesford were an absolute pleasure to deal with the whole way through my house purchase. Everyone I dealt with was professional, friendly and very responsive and helpful the whole way through the process. An excellent team.”

“Charters have been excellent at helping us with our house sale. The advice has been invaluable. They are also super responsive. Lisa and Phil in particular have been stars!”

“Our experience with Charters so far has been amazing. Dylan and Matt were very friendly and helpful when showing us around the property. Luke has been very professional and on the ball , he has kept us well informed on every aspect of our journey so far. We have found the customer service very high and would recommend using Charters”

“After being on the market with another agent for some time without much progress, I decided to move my property over to Charters in Gosport, and I’m so glad I did. From the very start, Lewis and his team were absolutely fantastic. Lewis was incredibly professional, honest and knowledgeable about the local market. He gave clear advice on pricing and marketing, and the whole team were proactive from day one. Within just a few days of launching with Charters, we had multiple viewings booked in and strong interest in the property. The communication throughout has been excellent, and I’ve always felt kept up to date and supported through the process. Thanks to Lewis and the team’s hard work, my property is now sold, which is something the previous agent was unable to achieve. I can’t recommend Lewis and the Charters Gosport team highly enough, a truly professional service and a great experience from start to finish.”